TERMS OF BUSINESS – Izlakar Germ

TERMS OF BUSINESS

The general terms and conditions of the online store www.izlakar-germ.si determine the terms of purchase and sale of products.

The general terms and conditions of the online store are drawn up in accordance with the Consumer Protection Act (ZVPot) and the Electronic Market Act (ZEPT).

The owner and manager of the online store www.izlakar-germ.si is the company:

COMPANY NAME: Izlakar Germ Matko s.p.
Company headquarters: Klemenciceva 12, 1000 Ljubljana, Slovenija
Tax number: 28432274
Registration number: 8670706000
Phone: +386 (0)41 333 877
E-mail address: matko@izlakar-germ.si

Definition of terms:

• the provider is the online store www.izlakar-germ.si

• user is a person who uses our system (user in the online store);

• the online store is an information system intended for the presentation and sale of products to the user;

The general terms and conditions deal with the operation of the provider, the rights of the user and the business relationship between the provider and the user.

DATA OF THE MANAGER

APPLICATION

In order to make the purchase quick and easy, registration in the online store www.izlakar-germ.si is not required. You will fill in all the necessary information for delivery and payment when placing the order.

The provider undertakes to always provide the user with the following information:

• company identity (company name and registered office);

• contact addresses that enable quick and efficient communication (e-mail, telephone);

• essential characteristics of goods or services;

• product deliverability (every product or service offered on the website should be deliverable within a reasonable time);

• conditions of product delivery or service performance (method, place and deadline of delivery);

• all prices must be clearly and unambiguously specified;

• method of payment and delivery;

• time validity of the offer;

• the period during which it is still possible to withdraw from the contract.

PURCHASE PROCEDURE

Ordering is done online 24 hours a day, every day of the year. When the user selects a product or products and decides on the method of payment by cash on delivery or by pre-invoice payment to a TRR – transaction account, he submits the order by clicking on the COMPLETE PURCHASE icon. The online store automatically creates and sends an email with order details (products, prices, quantities, user data). This confirms the order, and the products will be sent as soon as possible.

The purchase process is as follows:

1. The buyer selects the products to be stored in the shopping basket. The buyer selects the desired product characteristics (size, color).

2. When the buyer selects the desired products, he checks the contents of the basket. The customer can remove products from the basket by clicking on the “x” button. The customer can add a coupon code here to claim the discount.

3. By clicking on the “Proceed to checkout” button, the buyer continues to the next page, where he enters his information.

4. The buyer can enter a different address for delivery and notes to the order.

5. The buyer has a preview of the order with all the data.

6. The buyer chooses the payment method.

7. Before submitting the order, the buyer must confirm the box where it is written “I have read and agree to the terms and conditions of the website”. With this, the buyer confirms that he agrees to place the order and that he is aware that he will pay for the ordered products the amount indicated in the order invoice.

8. By clicking on the “Complete purchase” button, the buyer submits his order and receives a confirmation to the entered email address.

RETURN OF DAMAGED SHIPMENTS

If the goods were damaged during transport (the exterior of the shipment), then it is necessary to report the shipment to the courier IMMEDIATELY. The courier will draw up a complaint record on the spot about damage to the shipment. In the case of hidden damage to the shipment, the user is obliged to notify the delivery service in writing within the complaint period of 8 days, counting from the date of receipt of the shipment, on the condition that we have previously established jointly with us that, in our opinion, the damage occurred exclusively at the time when the shipment was in possession of delivery. We recommend that the user examines and checks the contents of the delivered package in the presence of the courier before accepting it.

REAL ERROR

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item.

The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.

The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:

• correct the defect in the goods or return part of the amount paid in proportion to the defect or

• replaces defective goods with new, flawless ones or

• returns the amount paid.

When is an error real? When:

• the article does not have the properties necessary for its normal use or for circulation

• the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of

• the article does not have properties and features that have been expressly or tacitly agreed or prescribed

• the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.

How is the suitability of the item checked?

It is checked with another, faultless item of the same type, and at the same time with the manufacturer’s statements or indications on the item itself.

How does the actual error take effect?

The buyer must notify us of a potential material defect along with a precise description of it within the statutory deadline and at the same time allow us to inspect the item.

The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.

WARRANTY

The warranty is valid for 5 years for batteries and 1 year for all other technical products, i.e. all those for which this is foreseen by European legislation and consequently recognized by the manufacturer.

The consumer’s right to withdraw from the contract

The consumer has the right to notify the seller within 14 days of receiving the items that he withdraws from the contract, without having to give a reason for his decision. The deadline starts counting one day after the date of collection of the items.

Withdrawal from the contract is sent by the consumer to the seller’s e-mail address: matko@izlakar-germ.si

In case of withdrawal from the contract, the consumer returns the received item by post to the company’s warehouse address:

Izlakar Germ Matko s.p.
Klemenciceva 12
1000 Ljubljana
Slovenia-Europe

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The item must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase) was sent.

Withdrawal from the contract is not possible for goods:

• for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur during the withdrawal period from the contract;

• for the service provided, if the company fulfills the contract in full and the provision of the service began on the basis of the consumer’s express prior consent and consent to lose the right to withdraw from the contract when the company fully fulfills it;

• sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery; goods which, due to their nature, are inseparably mixed with other objects;

The refund of payments made, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract . The company returns the received payment to the consumer to the consumer’s transaction account.

In case of withdrawal from the contract, where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the user as a gift voucher, and the amount paid is returned to the user.

In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined in the minutes upon return. The purchase with a reduced value is taken into account upon confirmation of the consumer by e-mail. The consumer benefits from the aforementioned redemption fee only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).

COMPLAINTS AND DISPUTES

Izlakar Germ Matko s.p. complies with applicable consumer protection legislation and makes every effort to fulfill its duty to provide an effective complaint handling system.

In case of problems, the buyer can contact the seller by phone at the phone number or by e-mail, which is indicated in the footer or contact subpages.

The complaint is submitted via e-mail address. The appeal process is confidential.

Izlakar Germ Matko s.p. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, Izlakar Germ Matko s.p. makes every effort to resolve any disputes amicably.

Out-of-court settlement of consumer disputes

In accordance with the legal norms of Izlakar Germ Matko s.p. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.

Izlakar Germ Matko s.p. which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

We wish you plenty of pleasant and affordable shopping!

PAYMENT

In the online store, the provider allows payment by cash on delivery and by pre-invoice to TRR.

Name of the bank:
TRR:
BIC:
IBAN:

The user must inform the provider about the decision on the payment method. He does this together with the submission of the order, which he forwards to the provider.

Upon receipt of the order and choosing cash on delivery, we will send you a confirmation of receipt of the order to your e-mail, followed by delivery within the agreed time. You pay the purchase price for the ordered product to the delivery service upon delivery of the ordered product. Payment to the delivery service upon collection is currently only possible in cash. For cash on delivery, the price of the product valid on the day of the order including the cost of cash on delivery applies.

The online store www.izlakar-germ.si will treat all orders with the choice of cash on delivery as a final and irrevocable order.

However, if you decide to choose payment by invoice, based on your order, we will send you an invoice as soon as possible. This way you avoid cash on delivery costs. Please send proof of payment according to the proforma invoice to matko@izlakar-germ.si, as all proforma invoices are for informational purposes only until payment is confirmed.

We are liable for VAT.

DELIVERY TIME

Cash on delivery:

• for orders that will be received during the week (from Monday to Friday) by 12 noon, shipments will be sent the same day or within a maximum of 3 working days for batteries. For other items shipment will be in 8 days. Orders placed on Saturday or Sunday will be shipped on Monday.

Cash in Advance:

• after receiving the payment to our TRR, the shipments will be delivered the same day or within a maximum of 3 working days.

• For products in stock, delivery is 2-3 working days. In case of a longer delivery time, we will inform you about the delivery time by e-mail or by phone.

DELIVERY

The delivery is made by the DPD delivery service to the specified address in Europe, but it can also be done by the provider depending on the quantity of products sold. Deliveries are mostly made in the morning. Transportation is always paid by the customer of the products.

The provider is not responsible for delays on the part of the delivery service or for damage to the packaging. The possibility of own collection of the goods. Email us your questions and we’ll be happy to answer them.

The delivery price is free.

SECURITY AND RIGHT TO PRIVACY

We take care to protect your information from loss, misuse, unauthorized access, disclosure, alteration or destruction. The provider uses all data obtained through the online store only for its own use and protects it in accordance with the Personal Data Protection Act.

The provider will not disclose data provided by customers to third parties, but will only use it for its own use, to inform about offers and news, etc. The provider stores customer data permanently and uses it until the customer requests otherwise. In the event of “intrusion” into the database or into the computer system, the provider is not responsible for the resulting consequences.

DISCLAIMER OF LIABILITY

The provider makes every effort to ensure the consistency and up-to-dateness of the data published on the company’s website and in the online store. Nevertheless, the characteristics of the products, their stock and price can change so quickly that the provider in the online store fails to correct the data. In such a case, we will inform the customer about the changes and enable him to cancel the order or exchange the ordered product.

In the event of a complaint or the need for additional information, we expect your message to our e-mail address or by regular mail to the address listed on the contact page.

You send the returned product with a delivery service at your own expense. We do not accept shipments with a ransom if we have not expressly agreed on this with the customer!

ARCHIVING OF CONTRACTS

The contract concluded between the provider and the user is permanently stored at Izlakar Germ Matko s.p.

CONTACT